There are numerous routes to Alexandra Palace, full information is available here

The entrance for events being held in our Great Hall and/or West Hall is via the Palm Court entrance on the west side of the Palace, next door to the Phoenix Bar & Kitchen (pop in for a drink if you’re waiting!).

If your event has an alternative entrance we will let you know.

We do! Check it out here.

Yes there is. Our pub, the Phoenix Bar & Kitchen, is open seven days a week. For events in our Great Hall and West Hall we typically provide a range of refreshments and food for ticket holders. For gig nights in the Great Hall this includes opening our Festival Village, complete with bars and street food vendors. Check ahead of your event for more details.

E-tickets: We would prefer that you show us your e-ticket onto your phone, rather than printing them, in order to allow for contactless ticket scanning. We always advise downloading your e-ticket onto your phone before arriving onsite.

Digital tickets: Some events will use digital tickets only. For these you are required to download the App of your ticketing provider (do so before you arrive) and show you ticket in the App on arrival. Specific instructions will be emailed to you prior to your event taking place.

For events at Alexandra Palace, we encourage you to attend without bags. Should you need to bring a bag, we encourage you to bring the smallest one possible for your needs.

For live music events in the Great Hall at Alexandra Palace visitors are only permitted to bring in one small bag with them, which must not be bigger than A4 in size.

More info is available here, alternatively contact our team via visitor.services@alexandrapalace.com

For the majority of our events inside the venue we will operate a cloakroom. Our team can direct you to the cloakroom once you are inside the venue.

Please note that in line with standards across the industry, visitors to live music performances in the Great Hall at Alexandra Palace are only permitted to bring in one small bag with them, which must not be bigger than A4 in size.

For all other events you can check if there are any bag restrictions by contacting our team via visitor.services@alexandrapalace.com

We do, our Visitor Services team can direct you to the nearest facilities.

Each event is different, so please check the individual event pages for details of any age restrictions.

Yes we do.

From August 2023, a new car parking charge system will be in operation in all our car parks.

The charges will support our charity’s work to maintain and improve the Park and Palace, for the benefit of all. The first 30 minutes of parking is free for everyone. Blue Badge holders park for free.

Full information, including tariffs, how to pay and FAQs are here

The East Court car park is open seven days a week from 05.30-00.30hrs. Last entry is 20.00 each day, excluding event days when hours will vary.

From the 7 August, 2023 the Grove car park is open seven days a week from 06.00-19.00hrs each day, excluding event days when hours will vary.

The Paddocks car park is open for specific events only. Please see onsite signage for more information.

From Monday, 7 August a new car parking charge system will be introduced in all our car parks. Full information is here

Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis. If you have any queries contact us at visitor.services@alexandrapalace.com

To apply for a personal assistant/carer ticket please email access@alexandrapalace.com.

Accessible information including visual guides are available here

There is lots of room in Palace’s Great Hall. We encourage visitors to explore the far side of the Hall (right hand side, if you’re looking at the stage), as there is typically more space here. There is also more space at the back of the Hall should you need it. If you have any queries on the night, please speak to a member of our Security or Visitor Services teams.

Phone power banks to rent can be found in our Festival Village and onsite pub, the Phoenix.

For our indoor concerts, we operate a shuttle bus that calls at Wood Green and Alexandra Palace Station. It costs £2 to ride to the venue, then it is free for the return trip.

The Theatre entrance is via the Palace’s East Court, on the east side of the building.

Yes we do. We recommend visitors to the Theatre use our East Court car park which is open seven days a week from 05.30-00.30hrs. Last entry is 20.00 each day, excluding event days when hours will vary.

From August, 2023 a new car parking charge system will be in operation in all our car parks.

The charges will support our charity’s work to maintain and improve the Park and Palace, for the benefit of all. The first 30 minutes of parking is free for everyone. Blue Badge holders park for free.

Full information, including tariffs, how to pay and FAQs are here

No. We would prefer that you show us your e-ticket onto your phone in order to allow for contactless ticket scanning.

Latecomers will be allowed during suitable breaks for most performances.

Email our team at visitor.services@alexandrapalace.com should you have any queries.

No, the Theatre is a cashless. Bank cards/ApplePay/GooglePay are all accepted.

Yes we have toilets and baby changing facilities available. 

We will be offering a cashless service of drinks and bar snacks at our Theatre Bar and East Court Bar.

Hot food is not allowed inside the Theatre.

You are able to pre-order interval drinks both at the time of purchasing your ticket and pre-show.

For events at Alexandra Palace, we encourage you to attend without bags. Should you need to bring a bag, we encourage you to bring the smallest one possible for your needs.

Bags will be searched on entry to the Palace.

Unfortunately not. We ask that visitors avoid bringing large bags with them.

If something doesn’t feel right that’s because it normally isn’t. Please contact a member of our security team with any concerns you may have or if you need any advice or assistance.

Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis. If you have any queries please contact us via visitor.services@alexandrapalace.com 

In July we are holding a spectacular series of outdoor live music events at the Park and Palace – Bastille (14 July), Kaleidoscope (15 July), Hozier (21 July), Ben Howard (22 July). For these events, and the days around them, there will be some changes to transport routes, the park, our car parks and access to our facilities. Full information is available here We recommend reading this information before journeying to the Park and Palace. 

Please ask the nearest member of the team for any assistance or first aid required during your visit.

To apply for a personal assistant/carer ticket, or have any other queries about access support, please email our team at access@alexandrapalace.com 

Accessible information including visual guides are available here

Accessible information including visual guides are available here

Each event is different, so please check the individual event pages for details of any age restrictions.

We allow babes in arms (under 18 months) without a ticket for children’s shows, but not for non-children’s shows.

Yes. Buggies cannot be taken into the auditorium but buggy storage is provided.

Drones are not permitted without prior approval by Alexandra Park and Palace Charitable Trust. Contact us at visitor.services@alexandrapalace.com for a copy of our drone policy.

Yes! Picnics are welcome, but BBQs are not. Please help us out by taking your litter home. If you carried it in, carry it out.

Litter is bad enough, sky lanterns are burning litter! They pose a fire risk and risk to animals so please find a more environmentally friendly way to celebrate.

We are afraid the answer is ‘no’. Help us look after the park by not bringing BBQs to Alexandra Palace, as they can pose a fire hazard and burn the grass.

Permission must be granted by Alexandra Palace for any filming in the Park. To request a permit contact us at visitor.services@alexandrapalace.com

Overnight camping is not permitted in the Park.

Amateur and professional photographers require a permit to photograph in the park. To request a permit contact us at visitor.services@alexandrapalace.com The associated small financial contribution goes towards the ongoing maintenance of the parkland and Palace.

The park is open throughout the day. However, the children’s playground and skatepark are locked at dusk.

At times, our outdoor events mean that areas of the Park will not be accessible. More information is available here

Yes, this is included in your booking fee. We have sizes from baby 6 to adult 13. Please note however, we are providing our skating aids (seals, snowmen and penguins) at weekends and during the school holidays only.

Don’t worry, just come and give it a go! Beginners, nervous or infrequent skaters and children are advise to book a session with one of the coaching team or attend a course prior to ice skating

We can only allow spectators for children and vulnerable adults. We are asking all spectators to watch from the Café area. Only one spectator per skater please. If you have any queries contact us via visitor.services@alexandrapalace.com

We suggest arriving 15 minutes before the start of your session.

Yes, toilets are open at the rink.

Yes we do.

Unfortunately the ice café is not open at this present time, however we invite you try the East Court café on the weekends and throughout the holidays.

We encourage all attendees to book online in advance to avoid disappointment, however tickets may be available on the door provided there is availability.

We do not have a cloakroom but lockers are available. The lockers take a £1 coin, please note that they only take the new style £1 coin. As we are a cashless venue we won’t have any coins or tokens to give out for lockers.

Yes we do. The East Court car park is the recommended car park for ice rink visitors. It is open seven days a week from 05.30-00.30hrs. Last entry is 20.00 each day, excluding event days when hours will vary.

Please note, a new car parking charge system will be introduced in all our car parks from 7 August 2023.

The charges will support our charity’s work to maintain and improve the Park and Palace, for the benefit of all. The first 30 minutes of parking is free for everyone. Blue Badge holders park for free.

Full information, including tariffs, how to pay and FAQs are here

Yes! We have skate aids available for children under the age of 10 years old. All skate aids must be purchased online in addition to your skating ticket and are subject to availability.

Under 12’s should be accompanied by an adult when coming to the ice rink and under 8’s should be accompanied on the Ice by a responsible adult or guardian. Beginners, infrequent skaters and children are advise to book a session with one of the coaching team prior to skating.

Areas of the ice may be coned off for other use during public skating sessions.

There is no re-entry once you have been admitted into the ice rink for your skating session.

The below gives a guide to our skating levels:

Level 1

• Sit and stand
• Basic forwards skating
• Two foot glide and dip for 3 seconds
• Stepping around on the spot (both directions)

Level 2

• Basic backwards skating
• 1/2 or full snowplough stop
• Forwards skating (push and glide)
• Two foot glide on a curve (Left and right)

Level 3

• Forwards and backwards lemons (forward and backward)
• One foot glide in a straight line (5 seconds, left and right)
• Forward inside edge (5 seconds, Left and right)
• Backwards skating (push and glide)

Level 4

• Continuous forward chasses (left and right)
• Forward outside edge (5 seconds, left and right)
• Turning from forwards to backwards & vice versa (left and right)
• Backwards skating and a 2-foot glide (feet together)

Level 5

• Forward crossovers (left and right)
• Half or full backwards snow plough stop
• Backwards 1 foot glide, straight line (5 seconds, left and right)
• Two foot spin (1 rotation)

Level 6

• Continuous backwards chasses (left and right)
• Backwards skating and stepping to forwards (left and right)
• Forward outside 3 turn (left and right)
• Forward two foot slalom

Level 7

• Continuous forward inside and outside edge
• Backwards crossover (left and right)
• Forwards inside 3 turn (left and right)
• Forwards drag

Level 8

• Inside open Mohawk (left and right)
• Backwards crossovers with an outside curve (3 seconds, left and right)
• Backwards cross over with inside curve (3 seconds, left and right)
• One foot change of edge (outside to inside)

Level 9

• Continuous backwards inside and outside edges;
• Bunny hop
• Outside closed Mohawk (barrel roll) (left and right)
• Forward beginner cross rolls

Level 10

• Forward and backward crossovers in a figure of eight
• Forward inside double turns (twizzle) (Left and right)
• Simple step sequences (inside & outside 3 turns & Mohawk)
• Two foot spin (3 revolutions)

Ice skating can be a strenuous sport and can involve falls. We recommend customers take any personal circumstances or underlying health conditions into account before purchasing a ticket.

If you are pregnant, have a heart condition or any serious illness we would recommend you seek medical advice first.

Any participation is at customer’s own risk.