Adults - 16+ years of age
Juniors – 2-15 years of age
Concessions- senior citizens and disabled
The show is suitable for 3 years old upwards. We strongly advise not to bring
under 3's due to the temperature, sound and lights
Festive food hall opens 1 hour before the show (public sessions only) and the doors open 30 minutes before the show starts.
There is an interval during the show and the show lasts approximately 2 hours 15 minutes
Please note that tickets are non transferable or refundable
For further information please call the Ice Rink Reception on 020 8365 4386 or email
To book wheelchair seating please call the Ice Rink Office on 020 8365 4381 or email email@example.com
Where do I buy tickets?
Alexandra Palace does not sell tickets to events. For all ticket enquiries please contact your ticket provider. Under 16s must be accompanied by and adult (over 21).
If you have received an email confirmation from your ticket provider you can collect your tickets from the Guest list and collections door at The Palm Court Entrance. Please note you can not pick them up before the doors open. Please allow some extra time to collect your tickets as this can take a few minutes and we do not want you to miss any of the event.
I have not received my e-confirmation or tickets, what should I do?
Please contact the ticket provider or outlet that you made your purchase through as they will need to send you a confirmation. Ally Pally doesn’t sell ticket therefore we can not check your purchase or find your records if you turn up. To gain entry to the event you need an e-confirmation or ticket.
Please note that this is a ticketed event and tickets should be bought online or over the phone prior to the event. There is no box office on site & therefore tickets will not be on sale at the venue.