The World Darts Championship will once again go cashless for 2021/2022.
We use a cashless card system at the event. All of the bars and food outlets within the venue only take payments via this card – it is an easier and safer way of making payments than traditional physical tokens that have been used in previous years.
All the information you need to get and use your cashless card are detailed in the FAQS below.
Option 1: Set up your cashless account in advance
You can do this above. You’ll need the barcode number from your ticket. Then all you have to do is choose and pay the amount you want to top up. When you arrive at Alexandra Palace you will need to go to the top-up station with your ticket to collect your cashless card. Then you’re all ready to go! We recommend Option 1 as the easiest way to get your card set up.
Option 2: Set up your cashless payment card on site
If you haven’t created your online account before you arrive at the venue, no problem! Just go to the top up station with your ticket, pick up a card and add funds to it. You do not have to register your card online if you do not want to, but we highly recommend that you do in case you lose your card or you would like to reclaim any unspent money at the end of your visit (more info on this in the FAQs below).
You can top up your card at any point throughout your visit. More info below.
If you are attending multiple sessions, you will be able to use the same card for repeat visits.
You can add money to your card online before you arrive at the venue using either a debit or credit card. If you’d prefer to top up when you arrive on site, you can do so at our top up station which accepts debit or credit card. You can even top-up via our website whilst at the darts. You then use your payment card to pay for all food and drink while you’re at the venue.
There is also the option to automatically top up your payment card so that you never need to worry about running out of funds. Set your card to auto top up and whenever your card balance falls below £10 it will top up with £20.
(Please note that we are not able to accept American Express).
There are effectively two types of refunds – one for those who have created a cashless account in advance of the event and one for those who topped up onsite using cash or card. Please note that you have until Friday 14 January 2022 to claim any unspent funds on your card.
In order to process your refund, you will need to provide your bank card details as well as the 6-digit code on the back of your cashless card – so don’t lose it!
If you have created a cashless account and wish to request a refund for the remaining balance on your card, you can do so by logging in to your account via the cashless area above. You will then receive your refund to your chosen bank card within 5-10 working days.
If you did not create a cashless account in advance of the event you must first create a cashless account to reclaim your funds. It’s quick and easy: simply follow the steps within the cashless area above.
No, all of our food and drink traders will only be able to process payment via your contactless card. Bank card will not be accepted anywhere at the event except at the designated onsite card top up stations, William Hill betting zone, merchandise stand and portable charger providers. Please note the top up stations do not accept cash.
After you purchase anything, the vendor will be able to show you your balance. If you register in advance, you can also check your balance at any time from your phone. You can also visit the Top-up stations on site to check your balance.
You don’t have to register your account in advance, but we recommend that you do. This allows you to top-up online before you attend the event and easily when onsite, block your card should it be lost, transfer funds to a new card and reclaim any unspent funds after the event. If you lose your card at the venue and have not registered your card, you will not be able to reclaim any unspent money.
If you have registered your card online then you can block it by visiting the cashless information point onsite. You can get a new card which will be credited with the balance of the account that you have blocked. If you do not create an account, blocking your card is impossible as we won’t have the unique reference number. This is a key reason we highly advise that you create your account in advance.
Collect your cashless card from one of the booths just inside the Main Entrance to the Fans Village (after security)
We recommend that the lead booker encourages all guests to register for a cashless card in advance to make things easier at the event and ensure that everyone in the group can make individual food and drink purchases.
Absolutely. We have partnered with Weezevent, a proven cashless provider for hundreds of events across Europe. Your money is safe on your card. It is a good idea to create a cashless account so that if you do lose your card we can transfer the money to a new one.
The cashless solution is safer, quicker and simpler to use than the token system that has been used in the past.
This can be rectified by the bar manager or trader who took your order.
To claim any left-over funds after the event, you will be required to have registered your card online and have a minimum of £2 left in your account. You will not be charged a processing fee for refunds. We aim to process all refunds within 5-10 working days of the date the refund request has been submitted.
Refunds can be requested between 4 -14 January 2022. Refunds will then take 5-10 working days to process.
There is no charge for refunds but you do need to have a minimum of £2 left in your account. All money left on your card can be refunded to your account or donated to our charity.
There is no transaction fee on your cashless payments and refunds.
The data we collect is very useful when it comes to operational purposes – especially for staffing and providing the best range of food and drinks. We do not use it to study what individuals do and none of the spending data is passed on to any third party. Our GDPR policy extends to cover the use of your data in our cashless system.
Absolutely not, there is no GPS tracking system in the cards. It is simply a payment solution.
Draught pints: £6
Wine glass: £6
Standard spirit & mixer: £7 (single)
Premium spirit & mixer: £10 (single)
Soft drinks: £2.20
Food prices: £6.50-£12
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