We hope you enjoyed your visit to the William Hill World Darts Championship. All the information about the event is listed below, including how you can reclaim money remaining on your cashless payment card.
PLEASE NOTE: the option to claim a refund for money remaining on your cashless payment card ends at midnight on Friday 17th January.
This year we are moving on from issuing vouchers and instead will be going completely cashless at the World Darts Championship. When you arrive at Alexandra Palace you will be given a cashless payment card that has a unique RFID chip which is linked to your ticket.
You will be able to load money onto this card to pay for food and drink. All of the bars, food outlets and merchandise stalls within the venue take cashless payments via your card – it is an easy and safer way of making payments than traditional physical tokens.
The new system will be safer, faster and easier to use for all.
Register a secure cashless account above using your ticket barcode number, then choose the amount of money that you want to top up.
When you arrive at the Alexandra Palace you will have your ticket scanned and you will then receive your card from the top-up station which has your money loaded on to it.
If you haven’t created your online account in advance, no problem! Just go to the top up station, pick up a card and add funds to it. An activation charge of 75p will be deducted from your initial top up. This covers the cost of the system.
If you still have money on your wristband after the event you can ask for refund through the portal above straight back to your bank card – even if you topped up using cash.
If you are attending multiple sessions you will be able to use the same card for repeat visits.
You can add money to your card online before you arrive at the venue using either a debit or credit card. If you’d prefer to top up when you arrive on site, you can do so at our top up station which accepts cash, debit or credit card. You can even top-up via our website whilst at the darts. You then use your cashless card to pay for everything while you’re with us.
(Please note that we are not able to accept American Express for any topping up payment)
There are effectively two types of refunds – one for those who have created a cashless account in advance and one for those who topped up onsite using cash or card.
In order to process your refund, you will need to provide your bank card details for where you wish to receive your refund, as well as the 6-digit code on the back of your cashless card – so don’t lose it!
If you have created a cashless account and wish to request a refund for the remaining balance on your card, you can do so by logging in to your account via portal above. You will then receive your refund to your chosen bank card within 5-10 working days.
If you did not create a Cashless account then in order to reclaim your balance, you must create a Cashless account. It’s quick and easy: simply follow the steps within the portal above.
All bars, food outlets and merchandise points are using our cashless solution – cards and cash will not be accepted.
For those who have registered their card it is easy to go online and check the balance. Alternatively, any bar or food outlet can tap your card with their device and let you know how much is left.
You don’t have to register an account, but we highly advise you do. This will allow you to:
i) Check spending history
ii) Top-up your account at any time on the website
iii) Block your card should you lose it and reclaim your balance
iv) Easily obtain a refund for any unspent money post-event
If your account is linked to your card, you can block a lost card to prevent funds from being spent by going to the Cashless Information point onsite. There you can receive a new card which will be credited with the balance from the card you have blocked. If you do not create an account, and do not have a record of your 6 digit card number, blocking your card will unfortunately not be possible as we require this unique reference number from your chip.
Simply head to the top up booth in the fan village and collect your card from our team.
Absolutely. We have partnered with Weezevent, a proven cashless provider for hundreds of events across Europe. Your money is safe on your card. It is a good idea to create a cashless account so that if you do lose your card we can transfer the money to a new one.
Ultimately, we want to make your visit as enjoyable as possible. This cashless solution will be safer, quicker and simpler to use than the token system we have used in the past.
This can be rectified by the bar manager or trader who took your order.
Refunds can be requested between January 2nd – 17th. Refunds will then take 2 – 10 working days to process.
The 75p fee involved to implement this system and the activation fee covers this.
Alexandra Palace charitable trust and Matchroom Sport Charitable foundation are working in partnership to deliver our creative programmes for the local community.
Charitable Donations received from our darts customers will also contribute to delivering a new outdoor activity programme to encourage children and young people to discover what the great outdoors has to offer. In addition to ecology and conservation, it will include creative outputs using the park for performance, sculpture and more.
Thank you for contributing to our fantastic community.
There is no charge for refunds. All money left on your card can be refunded to your account or donated to our charity.
The data we collect is very useful when it comes to operational purposes – especially for staffing and providing the best range of food and drinks. We do not use it to study what individuals do and none of the spending data is passed on to any third party. Our GDPR policy extends to cover the use of your data in our cashless system.
Absolutely not, there is no GPS tracking system in the cards. It is simply a payment solution.
Draught pints: £5.50
Wine glass: £5.90
Standard spirit & mixer: £6.50 (single)
Premium spirit & mixer: £8.00 (single)
Soft drinks: £2.80
Food prices: £6.50-£12
Alexandra Palace is a charity, run for the benefit of everyone. Our Park, Palace and spectacular events have been enriching lives since 1863, but the coronavirus pandemic has hit us hard. To be blunt, we are looking at a £1m shortfall this year and the same again next year. We know this time has been hard on many people but, if you can afford it, your support will help us get through this crisis.