Live at Ally Pally

Frequently Asked Questions

We are operating in-line with Government Guidance for Performing Arts to ensure that the Palace is safe for everyone who attends, as well as for our staff. Measures in place: 

  • In line with current guidelines you should only attend an event with people from your own household or support bubble. We ask that wherever possible all members of a booking arrive at the same time
  • The Live at Ally Pally team will show you to your tables and once seated we ask that you remain in the immediate vicinity of your table throughout the event
  • Table service will be in operation. We’ve developed the Ally Pally Food & Drink app so there’s no need for cash or contact with anyone from outside of your group 
  • The event will be operating in line with NHS Track & Trace requirements – please scan the QR code we provide upon entry to the venue and if requested please be prepared to show a member of staff that you’ve “checked in” to Alexandra Palace
  • A one way system will be in operation into and out of the venue and to the toilets and other facilities
  • Tables are spaced so that all groups will be appropriately separated to meet Covid-19 secure requirements. Please do not move any table, chairs or benches during your visit.
  • All toilets, banisters, door handles and other similar touch points across the Live at Ally Pally venue are subject to an enhanced cleaning regime
  • Hand sanitiser units will be available across the site and we ask that you use these throughout your visit

Do support us by following Government guidelines throughout your visit and look out for one another. If you do not feel well before the event or you or any of your household have experienced Covid-19 associated symptoms, please do not attend at the event and follow NHS guidance.

It is a legal requirement that face coverings are worn at all times, unless you are medically exempt, when not seated at your table. Please bring your own face covering in order to access Live at Ally Pally. You may also be asked to remove your face covering by security or bar staff for either age verification or other security purposes.

Yes we will have various hand sanitiser units around the venue and we encourage you to bring your own to the venue.

In order for the event to take place in a secure manner, we will be strictly enforcing the requirement that people only attend with a member of their own household or support bubble. As such we cannot allow any groups to move from their allocated tables. Should two tables be identified as a larger group our security will first request that each table maintains their appropriate distance and remain at their allocated tables. Failure to follow this request may result in both tables being asked to leave the venue without refund. 

In order to deliver a safe and legal event, your experience at Live at Ally Pally will be different to pre-Covid-19 events. Music levels may not be as loud as you remember and there will be a number of simple, but really important, processes for you to follow as a customer. While we acknowledge these may be small frustrations we hope that the secure experience we are able to provide will allow you and your party to have an enjoyable evening.

Live at Ally Pally music events will be operating an 18 years or over policy for entry so please be prepared to be asked for age identification upon entry as admission may be refused. Bars in the venue will be operating Challenge 25 so please be ready to provide appropriate age identification should you want to consume alcohol.  Comedy events will be operating a 14 plus age policy and anyone unable to demonstrate they are over 18 or are found purchasing alcohol for anyone under the age of 18 will be asked to leave.

To speed up your ordering when you get to the venue, we suggest you download the app before you leave home. You can download the Ally Pally Food & Drink app on the Apple Store and Google Play Store or order online via our website.

In the interests of security when not seated at tables we may ask individuals to remove caps or hats, unless worn for religious, faith or medical purposes.

If you are unwell and displaying any Covid-19 symptoms we want you to stay at home and follow NHS advice. As such we will refund your ticket if you or someone in your party develops Covid-19 symptoms and can no longer attend. You will need to email visitor.services@alexandrapalace.com at least 24 hours in advance of your booking in order to claim a refund.

If Government guidelines mean we cannot go ahead with the event you are attending we will firstly aim to reschedule the event, for which your ticket will remain vaild. If we are unable to do this, a refund will be available.

You can print your e-ticket so you won’t need a smartphone for entry to the venue, but someone in your party will need a smartphone to order food and drink via the Ally Pally Food & Drink app or online. 

 

No, this is a cashless service. All orders must be made via the Ally Pally Food & Drink app or online with payments possible through major credit and debit cards and services such as Apple Pay and GooglePay.

Yes we have toilets available. To help keep the venue Covid-19 secure our toilets are cleaned on the hour every hour for approximately 15 mins.

Yes, if there is availability for your desired event then you are welcome to book on the day with all ticket purchases being made online. There will be no box office or on-the-door sales available.

Of course! We’ve got everything you need to keep hydrated whilst enjoying the entertainment. Enjoy a selection of craft beers, ales, ciders, wine, fizz and soft drinks.  In accordance with Government requirements, no alcoholic drinks will be delivered to tables after 10pm.

Yes! We have pop-up street food vendors serving a range of delicious dishes, including vegetarian and vegan options. In accordance with Government requirements, food services will stop at 10pm.

Sadly not! Please do not bring large back packs, suitcases or rucksacks to the venue as these will not be permitted into the Live at Ally Pally event. Please don’t bring bags that are greater than A4 size approx. to the event. Please hang on to your stuff and be aware of where your valuables are throughout the event.

If something doesn’t feel right that’s because it normally isn’t. Please contact a member of our security team with any concerns you may have or if you need any advice or assistance.

Yes our East Court car park is open. It is free to use but we suggest a donation of £3 to help with the running costs.

Blue badge parking is free and available in our East Court car park, these are on a first come first served basis.

Unfortunately, exchanges are not permitted for this event.

Yes, there will be a medical team on site at all times, please report any medical issues to a member of staff as soon as possible.

To apply for a personal assistance/carer ticket please email access@alexandrapalace.com.

Unfortunately, six is the maximum limit, carers need to be considered within this capacity. 

Live at Ally Pally will have step free access and wheelchair users are more than welcome to join tables.

Yes accessible toilet facilities will be available, please speak with a member of staff who will happily direct you to the nearest facility.

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