Alexandra Palace does not sell tickets to events. For all ticket enquiries please contact your ticket provider. Under 16’s must be accompanied by and adult (over 21).
If you have received an email confirmation from your ticket provider you can collect your tickets from the Guest list and collections door at The Palm Court Entrance. Please note you can not pick them up before the doors open. Please allow some extra time to collect your tickets as this can take a few minutes and we do not want you to miss any of the event.
Please contact the ticket provider or outlet that you made your purchase through as they will need to send you a confirmation. Ally Pally doesn’t sell ticket therefore we can not check your purchase or find your records if you turn up. To gain entry to the event you need an e-confirmation or ticket.