Non-event days;

We have designated 25 Blue Badge Holder car parking spaces in our East court car park. We have over 1200 car parking spaces available across site, all of which are accessible. Blue Badge holders park for free in all our car parks, customers will be required to scan their blue badge at the payment machine on arrival to avoid charges. All car parking spaces first come first serve basis.

Event day Parking;

For concerts in the Great Hall blue badge parking is located in the Grove Carpark (west side of the building).

For Theatre and Exhibitions blue badge parking is located in the East Court (East side of the building).

Please note that parking facilities and areas on event day may vary depending on the type of event that you are attending. We will have blue badge parking available for all events. However, we would always advise contacting the Visitor Services team to check parking arrangements for your chosen event prior to arrival.

Taxi drop off;

Our accessible taxi/drop off location is outside our main entrance which our traffic team can direct you too. Please note due to large volumes of people this is not always possible on concerts but our traffic team can advise on arrival.

On concerts, our taxi drop off/pickups is located in the East Car Park.

The closest underground station and national rail to the Palace with step-free access is Finsbury Park station

The W3 bus that stops right outside the venue crosses with other major bus routes in Wood Green and Finsbury Park.

If you are travelling to the venue via a National Rail station, please check the National Rail website or contact the station directly to confirm arrangements as step-free access is not in place as a rule.

We provide companion tickets for all events free of charge. Allocated accessible tickets will come with a companion ticket as part of the order. However, if you have purchased a general admission ticket and require a companion, please contact Visitor Services.

We have dedicated accessible ticket and companion packages available for all events.

We have a state-of-the-art Changing Places Facility, located in our East Lightwell entrance on our South Terrace. The facility includes a height adjustable changing bench and sink, a moveable hoist, changing screen, shower and accessible toilet.

Please note that this area is generally closed to the public and can be accessed by making contact with our Visitor Services team, who will happily escort you to the facility. The team are located in our East Court between 9am-5pm, and are also present at all events.

If you are attending an event and would like to use the facility then we would advise that you contact us prior to your visit so we can provide the best possible experience for you.

We recognise that some environments can be challenging for those who may have sensory sensitivities, and we want to ensure that all who visit feel comfortable and relaxed. We have created sensory bags that are available at all events and daytime opening hours to offer support whilst on site. All bags come with a collection of sensory items that support relaxation such as fidget spinners, sensory bean bags, fidget poppers etc. Please note that exact contents will differ from bag to bag. If the bag is intended for anyone under the age of 7, please discuss this with Visitor Services.  We request a form of ID to held whilst the equipment is in use

We have braille and tactile signage located in the toilet areas across the Palace. We also have clear signage on all events highlighting where accessible facilities are located.