Accessible ticketing

Alexandra Palace is committed to providing the best possible, hassle-free experience to all who visit us. We are continuously developing our accessibility to events that we host. This can be challenging due to the nature of this historic listed building and it is not always possible to accommodate all requests. However, we will do everything we can within reason to accommodate the needs of our visitors. Your experience and safety is our priority.  

If you would like to discuss a ticket you have purchased for an event, please contact the ticketing agency you booked your ticket with. We have partnered with See Tickets to provide all of our ticketing services.

If you have a question regarding a ticket purchased through Alexandra Palace, please contact See Tickets:

Website: www.seetickets.com/customerservice

Ticket line: 0871 220 0260 (premium number)

For specific event information please visit the relevant event page here. Alternatively, please call our Visitor Services Team who can offer further assistance.

CONTACT: THE VISITOR SERVICES TEAM

If you have specific accessibility requirements or would like to discuss booking accessible ticketing, please contact the Visitor Services Team at access@alexandrapalace.com or call us on 020 8365 2121 prior to your visit so we can make the necessary arrangements for you.

CONCERTS IN THE GREAT HALL

Alexandra Palace is an all-standing venue. Accessible tickets are available online and include access to our viewing platform plus a free personal assistant or essential companion ticket. Due to our commitments to Licensing and Health & Safety, the number of accessible tickets we can admit to the platform is limited. Therefore once this allocation has sold out, we are sadly not able to release any more spaces. 

Once a ticket order to the viewing platform has been confirmed, you will receive an email from See Tickets. This will request you to provide evidence of disability or medical condition that means you require access to the platform. Please see below for what documents we accept as evidence of disability.

Accessible viewing platform and personal assistant tickets are only available to purchase via Alexandra Palace and See Tickets. An allocation is made available during our venue presale and general on sale. You will not be able to purchase these tickets through any other presale or ticket agent. Please note that tickets purchased through other agents may not be refunded. 

To receive pre-sale announcements, sign up to our music mailing list here.

If you require further information regarding the booking process or have another access enquiry please contact our Visitor Services team.

SEATED PERFORMANCES IN ALEXANDRA PALACE THEATRE

For seated performances at Alexandra Palace Theatre, we have dedicated wheelchair spaces in the stalls and circle areas. Access to the circle is via a lift, which is wheelchair accessible. These tickets can also be purchased by customers requiring a companion or personal assistant ticket. Once you purchase these tickets you will receive an email from See Tickets. 

To ensure that these tickets are allocated to those who require them we request proof of disability or medical condition. Please see below for what documents we accept as evidence of disability.

If you require a personal assistant/essential companion ticket but not a wheelchair space, please contact the Visitor Services Team at least 7 days prior to the performance if you wish to have a seat installed.

Please note: the floor of the stalls in the Theatre is flat and not raked. For more information about the Theatre is available here

STANDING CONCERTS AT ALEXANDRA PALACE THEATRE

For concerts in Alexandra Palace Theatre, there is space for wheelchair users on the circle level. This can be accessed via lift access. Assistant/essential companion tickets are available to be purchased via See Tickets.

Once you purchase these tickets you will receive an email from See Tickets. This is to ensure that these tickets are not fraudulently purchased and you will be requested to provide proof of disability via email.

Please see below for what documents we accept as evidence of disability. 

Please note: the floor of the stalls in the Theatre is flat and not raked. For more information about the Theatre visit here 

EXHIBITIONS, CONFERENCES & SPORTING EVENTS AT ALEXANDRA PALACE

For all access enquiries for exhibitions, conferences and sporting events, please contact the Visitor Services Team.

ACCEPTED PROOF OF DISABILITY

Due to the limited number of accessible spaces available for events, we want to ensure that this allocation is being used by those that require them. For all accessible ticket bookings we do request proof of disability or medical condition.

After the initial booking is made you will receive an email from See Tickets requesting proof of disability in which you will have 7 days to respond. Please note, the tickets will be released after this period if no response is received.

We accept the following documents as proof of disability or medical condition:

  • Front Page of DLA/ PIP 
  • Blue Badge 
  • Evidence of registered severely sight impaired
  • Recognised Assistance Dog ID card 
  • Access Card 
  • Official medical/ Doctors letter

If you are not able to provide proof of disability or medical condition, we are more than happy to consider the circumstances on a case by case basis. Please contact the Visitor Services Team if you would like to discuss accessible ticketing. 

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