Accessible ticketing

Alexandra Palace is committed to providing the best possible, hassle-free experience to all who visit us. We are continuously developing our accessibility to events that we host. This can be challenging due to the nature of this historic listed building and it is not always possible to accommodate all requests. However, we will do everything we can within reason to accommodate the needs of our visitors. Your experience and safety is our priority.

If you would like to discuss a ticket you have purchased for an event, please contact the Visitor Services team using the contact details below.

For specific event information please visit the relevant event page here. Alternatively, please call our Visitor Services Team who can offer further assistance.

CONTACT THE VISITOR SERVICES TEAM

If you have specific accessibility requirements or would like to discuss booking accessible ticketing, please contact the Visitor Services Team at access@alexandrapalace.com or call us on 020 8365 4343 prior to your visit so we can make the necessary arrangements for you.

CONCERTS IN THE GREAT HALL

Alexandra Palace is an all-standing venue. Accessible tickets are available online and include access to our viewing platform plus a free personal assistant or essential companion ticket. Due to our commitments to Licensing and Health & Safety, the number of accessible tickets we can admit to the platform is limited. Therefore once this allocation has sold out, we are sadly not able to release any more spaces. 

Once a ticket order to the viewing platform has been confirmed, you will receive an email from See Tickets. This will request you to provide evidence of disability or medical condition that means you require access to the platform. Please see below for what documents we accept as evidence of disability.

Accessible viewing platform and personal assistant tickets are only available to purchase via Alexandra Palace and See Tickets. An allocation is made available during our venue presale and general on sale. You will not be able to purchase these tickets through any other presale or ticket agent. Please note that tickets purchased through other agents may not be refunded. 

To receive pre-sale announcements, sign up to our music mailing list here.

If you require further information regarding the booking process or have another access enquiry please contact our Visitor Services team.

ALEXANDRA PALACE THEATRE EVENTS AND COMPANION TICKETS

For seated performances at Alexandra Palace Theatre, we have a number of dedicated accessible spaces in the stalls and circle areas. Access to the circle is via a lift, which is wheelchair accessible.

For concerts in Alexandra Palace Theatre, there is a dedicated accessible space on the circle level. This can be accessed via a lift. Otherwise, all customers are welcome to book onto the main concert floor if they wish, this has step free access.

Accessible Tickets and Companion tickets (including for the ice rink), are available to be purchased via the Alexandra Palace website directly or by calling/visiting our Visitor Services team. You will be required to initially pay a holding fee for the companion ticket, this will be refunded to you once you have provided us with proof of eligibility.

Once you purchased these tickets you will receive an email from our Visitor Services team requesting you to provide proof of eligibility. This is to ensure that these tickets are not fraudulently purchased and to ensure that they are used by those that require them. Please see below for what documents we accept as proof of eligibility.

Alternatively, you can register as a new customer here and then send us your proof of eligibility to access@alexandrapalace.com.

After we have confirmed your proof of eligibility, we will update your profile on our system so you do not need to show this again, you will then be permitted to booked accessible tickets when you wish.

Please note: the floor of the stalls in the Theatre is flat and not raked. For more information about the Theatre is available here.

EXHIBITIONS, CONFERENCES & SPORTING EVENTS AT ALEXANDRA PALACE

For all access enquiries for exhibitions, conferences and sporting events, please contact the Visitor Services Team.

ACCEPTED PROOF OF DISABILITY

Due to the limited number of accessible spaces available for events, we want to ensure that this allocation is being used by those that require them. For all accessible ticket bookings we do request proof of disability or medical condition.

After the initial booking is made you will receive an email from See Tickets requesting proof of disability in which you will have 7 days to respond. Please note, the tickets will be released after this period if no response is received.

We accept the following documents as proof of disability or medical condition:

  • Front Page of DLA/ PIP 
  • Blue Badge 
  • Evidence of registered severely sight impaired
  • Recognised Assistance Dog ID card 
  • Access Card 
  • Official medical/ Doctors letter

If you are not able to provide proof of disability or medical condition, we are more than happy to consider the circumstances on a case by case basis. Please contact the Visitor Services Team if you would like to discuss accessible ticketing. 

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