A safe and secure experience

At Alexandra Palace we know that visitors need to feel safe and secure at our events in order to have the best experience possible, so we are continually reviewing our audience safety and security measures in conjunction with the Metropolitan Police and other National Security Agencies. There are multiple security measures implemented around our site with some being more visible than others. Please be aware detection dogs may be seen around the venue prior to and during events.

During the entry process to events at Alexandra Palace, screening of individuals and bags may be carried out using the Evolv Express system. This innovative and industry-leading technology enables us to screen customers and their belongings. Please keep walking on approach to the Evolv Express system and only stop if requested to by security for further checks.

We ask you take extra care of your personal belongings during concerts here at the Palace, as large and lively crowds can cause phones to be knocked, dropped and broken or lost.

We Are All in This Together.

Everybody has a role to play in making our events a safe and secure experience. So if you see something that does not seem right to you, please tell a member of our security team.

“Together, we’ve got it covered”

Alexandra Palace are proud to be working in partnership with the Metropolitan Police’s Project Servator.

We also support the #BeSafeBeSound campaign, working with emergency services and counter terrorism police to ensure people can enjoy live events safely. If you have any concerns during your visit, our security team are here to help you.

BAG POLICY

In line with many other venues, we have security measures in place relating to bags that may be brought into the venue.

For events at Alexandra Palace, we encourage you to attend without bags. Should you need to bring a bag, we encourage you to bring the smallest one possible for your needs.

For live music events in the Great Hall at Alexandra Palace visitors are only permitted to bring in one small bag with them, which must not be bigger than A4 in size.

If you have any queries ahead of your visit to Alexandra Palace contact our team via visitor.services@alexandrapalace.com

BAG POLICY FAQS

Why did Ally Pally adopt a bag policy? It’s all related to safety and helps us to improve security inside the venue. It also helps with the speed of security searches on entry to the Palace.

Will my bags be inspected? Yes, all bags will be inspected when you enter the Palace.

Are there any exceptions to the bag policy? (what about medical reasons/equipment?) We provide exemptions for medical requirements, but do ask that you get in touch with us in advance so that we can confirm your eligibility. Contact the team via access@alexandrapalace.com

Are bags for cameras and phones allowed? Yes, if they fit with the restricted items policy..

Are handbags allowed? Yes, if they are smaller than A4 for music events.

What are prohibited items? It’s all the obvious stuff. We’ve a list at the bottom of our venue T&Cs

PROHIBITED ITEMS

Items prohibited at events at Alexandra Palace include:

  • Glass bottles/containers /receptacles (excluding medication) contained in glass bottles
  • Alcohol of any sort
  • Demonstration items, such as placards or spray paint
  • Large bags
  • Plastic water bottles – or water bottle tops
  • Picnics
  • Professional photography and or video equipment
  • Walkie-talkies, phone jammers and radio scanners
  • Laser pointers, laser equipment and/or strobe lights
  • Bicycles, skateboards, scooters, roller skates, trikes etc
  • Pets or animals (excluding service animals)
  • All knives or bladed items/any item deemed to be an offensive weapon, chains, ceramic weapons
  • Personal protective devices, such as CS or pepper sprays
  • Firearms
  • Fireworks
  • Illegal/non-prescriptive drugs, including those which may look like illegal/non-prescriptive drugs
  • Spray Gas containers/canisters/Nitrous Oxide
  • BBQ including temporary BBQ’s (BBQs are also not permitted in the Park at any time)
  • Chairs, tents and gazebos
  • Drones

If you have any queries, please contact our team at visitor.services@alexandrapalace.com

If you need to bring any item that might be considered prohibited due to medical reasons, we encourage you to contact us ahead of your visit.

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