There are numerous routes to Alexandra Palace. Further information can be found in our visitor information area of the website.

The entrance for events being held in our Great Hall and/or West Hall is via the Palm Court entrance on the west side of the Palace, next door to the Phoenix Bar & Kitchen (pop in for a drink if you’re waiting!).

If your event has an alternative entrance we will let you know.

We do! Check it out here.

Yes there is. Our pub, the Phoenix Bar & Kitchen, is open seven days a week. For events in our Great Hall and West Hall we typically provide a range of refreshments and food for ticket holders. For gig nights in the Great Hall this includes opening our Festival Village, complete with bars and street food vendors. Check ahead of your event for more details.

E-tickets: We would prefer that you show us your e-ticket onto your phone, rather than printing them, in order to allow for contactless ticket scanning. We always advise downloading your e-ticket onto your phone before arriving onsite.

Digital tickets: Some events will use digital tickets only. For these you are required to download the App of your ticketing provider (do so before you arrive) and show you ticket in the App on arrival. Specific instructions will be emailed to you prior to your event taking place.

In line with industry best practice, we have security measures in place relating to what bags can be brought into the venue. Please see the website page for the event you’re attending and specific event FAQs, as bag policy may differ on an event by event basis.

Generally, for events at Alexandra Palace, we encourage you to attend without bags. Should you need to bring one for your essentials, it needs to be as small as possible.

For live music events in the Great Hall, visitors are only permitted to bring one small bag into the venue, which must be no bigger than 30 (h) x 20 (w) x 10 (d) cm. Any bags that do not meet these requirements will be directed to our bag drop. More information:
alexandrapalace.com/safeandsecure

For most events inside the venue, we will operate a cloakroom. Our team can direct you to the cloakroom once you are inside the venue.

Please note that for live music events in the Great Hall, visitors are only permitted to bring one small bag into the venue, which must be no bigger than 30 (h) x 20 (w) x 10 (d) cm. Any bags that do not meet these requirements will be directed to our bag drop. More information:
alexandrapalace.com/safeandsecure

For all other events you can check if there are any bag restrictions and cloakroom availability by contacting our team via visitor.services@alexandrapalace.com

We do, our Visitor Services team can direct you to the nearest facilities.

Each event is different, so please check the individual event pages for details of any age restrictions.

Yes we do.

A car parking charge system is in operation in all our car parks. The charges support our charity’s work to maintain and improve the Park and Palace, for the benefit of all. The first 30 minutes of parking is free. Blue Badge holders park for free.

Full information can be found on the car parking page including tariffs, how to pay and FAQs.

The East Court car park is open seven days a week from 05.30-00.30hrs. Last entry is 20.00 each day, excluding event days when hours will vary.

The Grove car park is open seven days a week from 06.00-19.00hrs each day, excluding event days when hours will vary.

The Paddocks car park is open for specific events only. Please see onsite signage for more information.

A car parking charge system is in operation in all our car parks. The charges support our charity’s work to care for the Park and Palace, for the benefit of all, forever. Full information is here 

Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis. If you have any queries contact us at visitor.services@alexandrapalace.com

No, Alexandra Palace is a cashless venue. Bank cards/ApplePay/GooglePay are all accepted.

To apply for a personal assistant/carer ticket please email access@alexandrapalace.com.

Visit the accessibility area of the website for further information including visual guides.

There is lots of room in Palace’s Great Hall. We encourage visitors to explore the far side of the Hall (right hand side, if you’re looking at the stage), as there is typically more space here. There is also more space at the back of the Hall should you need it. If you have any queries on the night, please speak to a member of our Security or Visitor Services teams.

Phone power banks to rent can be found in our Festival Village and onsite pub, the Phoenix.

We endeavour to recycle as much waste as possible, and none of our event waste goes to landfill. Help us boost our recycling rates by using the recycling bins available at every event.

Prohibited items can be seen here

For any queries, contact our team at visitor.services@alexandrapalace.com 

Yes, this is included in your booking fee. We have sizes from baby 6 to adult 13. Please note however, we are providing our skating aids (seals, snowmen and penguins) at weekends and during the school holidays only.

Don’t worry, just come and give it a go! Beginners, nervous or infrequent skaters and children are advise to book a session with one of the coaching team or attend a course prior to ice skating

We can only allow spectators for children and vulnerable adults. We are asking all spectators to watch from the Café area. Only one spectator per skater please. If you have any queries contact us via visitor.services@alexandrapalace.com

We suggest arriving 15 minutes before the start of your session.

Yes, toilets are open at the rink.

Yes we do.

Unfortunately the ice café is not open at this present time, however we invite you try the East Court café on the weekends and throughout the holidays.

We encourage all attendees to book online in advance to avoid disappointment, however tickets may be available on the door provided there is availability.

We do not have a cloakroom but lockers are available. The lockers take a £1 coin, please note that they only take the new style £1 coin. As we are a cashless venue we won’t have any coins or tokens to give out for lockers.

Yes we do.

A car parking charge system is in operation in all our car parks. The charges support our charity’s work to maintain and improve the Park and Palace, for the benefit of all. The first 30 minutes of parking is free. Blue Badge holders park for free.

Full information can be found on the car parking page including tariffs, how to pay and FAQs.

Yes! We have skate aids available for children under the age of 10 years old. All skate aids must be purchased online in addition to your skating ticket and are subject to availability.

Under 12’s should be accompanied by an adult when coming to the ice rink and under 8’s should be accompanied on the Ice by a responsible adult or guardian. Beginners, infrequent skaters and children are advise to book a session with one of the coaching team prior to skating.

Areas of the ice may be coned off for other use during public skating sessions.

There is no re-entry once you have been admitted into the ice rink for your skating session.

The below gives a guide to our skating levels:

Level 1

• Sit and stand
• Basic forwards skating
• Two foot glide and dip for 3 seconds
• Stepping around on the spot (both directions)

Level 2

• Basic backwards skating
• 1/2 or full snowplough stop
• Forwards skating (push and glide)
• Two foot glide on a curve (Left and right)

Level 3

• Forwards and backwards lemons (forward and backward)
• One foot glide in a straight line (5 seconds, left and right)
• Forward inside edge (5 seconds, Left and right)
• Backwards skating (push and glide)

Level 4

• Continuous forward chasses (left and right)
• Forward outside edge (5 seconds, left and right)
• Turning from forwards to backwards & vice versa (left and right)
• Backwards skating and a 2-foot glide (feet together)

Level 5

• Forward crossovers (left and right)
• Half or full backwards snow plough stop
• Backwards 1 foot glide, straight line (5 seconds, left and right)
• Two foot spin (1 rotation)

Level 6

• Continuous backwards chasses (left and right)
• Backwards skating and stepping to forwards (left and right)
• Forward outside 3 turn (left and right)
• Forward two foot slalom

Level 7

• Continuous forward inside and outside edge
• Backwards crossover (left and right)
• Forwards inside 3 turn (left and right)
• Forwards drag

Level 8

• Inside open Mohawk (left and right)
• Backwards crossovers with an outside curve (3 seconds, left and right)
• Backwards cross over with inside curve (3 seconds, left and right)
• One foot change of edge (outside to inside)

Level 9

• Continuous backwards inside and outside edges;
• Bunny hop
• Outside closed Mohawk (barrel roll) (left and right)
• Forward beginner cross rolls

Level 10

• Forward and backward crossovers in a figure of eight
• Forward inside double turns (twizzle) (Left and right)
• Simple step sequences (inside & outside 3 turns & Mohawk)
• Two foot spin (3 revolutions)

Ice skating can be a strenuous sport and can involve falls. We recommend customers take any personal circumstances or underlying health conditions into account before purchasing a ticket.

If you are pregnant, have a heart condition or any serious illness we would recommend you seek medical advice first.

Any participation is at customer’s own risk.