020 8365 2121 or email us via the form at the bottom of the page.

Our Visitor Services team currently operates Monday to Friday, 9am – 5pm. If you have a query outside these hours we’ll endeavour to get back to you asap.


Alexandra Palace
Alexandra Palace Way
N22 7AY

Box office

If you have a question about a ticket you have purchased for an event, please contact the ticketing agency you booked your ticket with. 

We have partnered with see tickets to provide all of our ticketing services. If you have a question regarding a ticket purchased through Alexandra Palace please contact See Tickets.

For specific event information please visit the relevant event page here.


If you would like to make a formal complaint please visit our complaints page.

Local Resident

Should you have any concerns during an event, please contact us directly on 020 8365 2121 and then dialing ext. 2121.

Social media

You can also talk to our team on social media – find us on Facebook and Twitter on Monday to Friday from approximately 10:00 – 18:00.

Have a

Press enquiries

Joe Coggins
Head of Communications
020 8365 4370

Filming enquiries

Sophie Varnava
Senior Programming Manager
020 8365 4314

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