020 8365 2121 or email us via the form at the bottom of the page.
Our Visitor Services team currently operates Monday to Friday, 9am – 5pm. If you have a query outside these hours we’ll endeavour to get back to you asap.
Alexandra Palace Way
If you have a question about a ticket you have purchased for an event, please contact the ticketing agency you booked your ticket with.
We have partnered with see tickets to provide all of our ticketing services. If you have a question regarding a ticket purchased through Alexandra Palace please contact See Tickets.
For specific event information please visit the relevant event page here.
If you would like to make a formal complaint please visit our complaints page.
Should you have any concerns during an event, please contact us directly on 020 8365 2121 and then dialing ext. 2121.
You can also talk to our team on social media – find us on Facebook and Twitter on Monday to Friday from approximately 10:00 – 18:00.
020 8365 4370
Senior Account Manager
020 8365 4314
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Alexandra Palace is the People’s Palace – run by a charity for the benefit of everyone. Recent times have been tough, and our very survival has been at stake. Whatever the future holds, we are working harder than ever to be here for you now and long into the future. Click here to find out how you can support. Thank you x