New accessibility maps of Park and Palace

Two years ago, we begun a project aimed at improving the experience we provide to visitors with accessible needs.

We’re proud to have made a huge strides in that time, including improving our accessible viewing platforms, upgrading our signage, ensuring our bars and food vendors provide drop-down service points and increasing the number of relaxed and audio assisted performances we host, to name just a few examples.

Every step of the way we’ve been working with our visitors, to make the improvements they want or need. We’ve also worked closely with Attitude is Everything, the disability-led charity that improves Deaf and disabled people’s access to live music. We’re delighted to have achieved their silver standard and are now working towards the gold standard.

As part of this process, we are very pleased to share our brand new accessibility map of the Park and Palace. After listening to feedback from our visitors and event goers, we have produced the map to highlight the facilities that are available and the topography of the site, which given that we are positioned at the top of a hill means getting to and around the venue is not always without its challenges.

There are two versions of the map, the first is a live event version and the second covers non-event days. We’ve also produced an alternate version of each map that is suitable for people with colour vision impairments.

We hope the maps will ensure that all who come to the Park and Palace are able to make an informed decision about how they can best access the venue and facilities on site.

If you are coming to an event at Alexandra Palace and have accessibility requirements, please contact our team via or 020 8365 4343. And, as ever, we value any feedback you have so that we can improve the service we can provide you in the future.