Frequently Asked Questions

As a responsible venue operator we are operating in-line with government guidance and industry best practice for the live event/performing arts sector.

You’ll continue to see measures, such as hand sanitiser stations, and as well as less visible processes that allow events to take place in a responsible manner.

We are continuing to frequently clean and sanitise touch points across the venue, both front of house and backstage areas.

Visiting Alexandra Palace

While we encourage visitors to Alexandra Palace to be in possession of a COVID Pass, these are no longer a condition of entry to the venue/event and will not be checked by staff.

If any promoters/event organisers have any specific entry requirements for their events here at the Palace, ticket holders will be alerted in advance via email.

If you have any queries, please contact visitor.services@alexandrapalace.com ahead of the event to ensure your smooth entry into the venue.

While we encourage visitors to Alexandra Palace to be in possession of a COVID Pass, these are no longer a condition of entry to the venue/event and will not be checked by staff.

If any promoters/event organisers have any specific entry requirements for their events here at the Palace, ticket holders will be alerted in advance via email.

If you have any queries, please contact visitor.services@alexandrapalace.com ahead of the event to ensure your smooth entry into the venue.

Government requirements for social distancing were removed in July 2021 so unless specifically advertised all concerts will be operating at our usual venue capacity. We ask that you continue to remain considerate and respectful of others when in the venue.

There is no legal requirement to wear a face covering inside the venue. Wearing a face covering is not a condition of entry and will not be checked by staff.

If you feel more comfortable wearing a mask, then please do. We would remind visitors that the current government guidance ‘suggests you continue to wear a face covering in crowded and indoor spaces where you may come into contact with people you do not normally meet’.

If you’d like to check into Alexandra Palace using the NHS COVID-19 contact tracing app, please ask our Visitor Services team for the QR code.

No. We would prefer that you show us your e-ticket onto your phone in order to allow for contactless ticket scanning – let’s save a few trees too!

We do, our Visitor Services team can direct you to the nearest facilities.

Each event is different, so please check the individual event pages for details of any age restrictions.

If government guidance or legislation requires venues to put in place other/mandatory measures to allow the event to go ahead an email will be sent to those who booked tickets with revised requirements and conditions of entry.

Should for any reason the event be prevented from taking place due to government instruction, all ticket bookers will be emailed with details regarding rescheduling or refunds.

Our East Court car park is open most days. We suggest a donation of £3 per vehicle to help us cover the costs of looking after the Palace and Park. For evening concerts, please use the Paddocks Car Park.

Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis. If you have any queries contact us at visitor.services@alexandrapalace.com

To apply for a personal assistant/carer ticket please email access@alexandrapalace.com.

Accessible information including visual guides are available here

We do! Our team can direct you to the cloakroom once you are inside the venue.

Please note that, due to limited space, visitors are asked not to bring suitcases or large rucksacks into the venue. We will not be able to store these in our cloakroom either.

For our concerts, we operate a shuttle bus that calls at Wood Green and Alexandra Palace Station. It costs £2 to ride to the venue, then it is free for the return trip. Please wear a face covering while onboard.

Theatre faqs

There is no legal requirement to wear a face covering inside the venue. Wearing a face covering is not a condition of entry and will not be checked by staff.

If you feel more comfortable wearing a mask, then please do. We would remind visitors that the current government guidance ‘suggests you continue to wear a face covering in crowded and indoor spaces where you may come into contact with people you do not normally meet’.

Yes, we will have various hand sanitiser units around the venue and we encourage you to bring your own to the venue.

While we encourage visitors to Alexandra Palace to be in possession of a COVID Pass, these are no longer a condition of entry to the venue/event and will not be checked by staff.

If any promoters/event organisers have any specific entry requirements for their events here at the Palace, ticket holders will be alerted in advance via email.

If you have any queries, please contact visitor.services@alexandrapalace.com ahead of the event to ensure your smooth entry into the venue.

No. We would prefer that you show us your e-ticket onto your phone in order to allow for contactless ticket scanning – let’s save a few trees too!

Latecomers will be allowed during suitable breaks for most performances.

If you are unwell and displaying any Covid-19 symptoms we want you to stay at home and follow NHS advice. 

Email our team at visitor.services@alexandrapalace.com should you have any queries.

If government guidance or legislation requires venues to put in place other/mandatory measures to allow the event to go ahead an email will be sent to those who booked tickets with revised requirements and conditions of entry.

Should for any reason the event be prevented from taking place due to government instruction, all ticket bookers will be emailed with details regarding rescheduling or refunds.

No, the Theatre is a cashless. Bank cards/ApplePay/GooglePay are all accepted.

Yes we have toilets and baby changing facilities available. To help keep the venue covid-19 secure our toilets are cleaned on the hour every hour for approximately 15 mins.

We will be offering a cashless service of drinks and bar snacks at our Theatre Bar and East Court Bar.

Hot food is not allowed inside the Theatre.

Unfortunately not. We ask that visitors avoid bringing large bags with them.

If something doesn’t feel right that’s because it normally isn’t. Please contact a member of our security team with any concerns you may have or if you need any advice or assistance.

 

Our East Court car park is open most days. We suggest a donation of £3 per vehicle to help us cover the costs of looking after the Palace and Park.

Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis. If you have any queries please contact us via visitor.service@alexandrapalace.com 

Please ask the nearest member of the team for any assistance or first aid required during your visit.

To apply for a personal assistant/carer ticket, or have any other queries about access support, please email our team at access@alexandrapalace.com 

Accessible information including visual guides are available here

Yes. Buggies cannot be taken into the auditorium but a buggy park is provided.

Park faqs

Drones are not permitted without prior approval by Alexandra Park and Palace Charitable Trust. Contact the venue for a copy of our drone policy.

Permission must be granted by Alexandra Palace for any filming in the Park. Please contact the venue for our filming rates.

Overnight camping is not permitted in the Park.

Amateur and professional photographers require a permit to photograph in the park. This small financial contribution goes towards the ongoing maintenance of the parkland and Palace.

The park is open throughout the day. However, the children’s playground and skatepark are locked at dusk.

At times, our outdoor events mean that areas of the Park cannot be accessed. Contact the venue for more information.

Ice rink faqs

As a responsible venue operator we will be operating in-line with government guidance and industry best practice..

You’ll continue to see measures, such as hand sanitiser stations, and we are continuing to frequently clean and sanitise touch points across the venue, both front of house and backstage areas.

While we encourage visitors to Alexandra Palace to be in possession of a COVID Pass, these are no longer a condition of entry to the venue/event and will not be checked by staff.

If any promoters/event organisers have any specific entry requirements for their events here at the Palace, ticket holders will be alerted in advance via email.

If you have any queries, please contact visitor.services@alexandrapalace.com ahead of the event to ensure your smooth entry into the venue.

There is no legal requirement to wear a face covering inside the venue. Wearing a face covering is not a condition of entry and will not be checked by staff.

If you feel more comfortable wearing a mask, then please do. We would remind visitors that the current government guidance ‘suggests you continue to wear a face covering in crowded and indoor spaces where you may come into contact with people you do not normally meet’.

Yes, this is included in your booking fee. We have sizes from baby 6 to adult 13. Please note however, we are providing our skating aids (seals, snowmen and penguins) at weekends and during the school holidays only.

Don’t worry, just come and give it a go! Beginners, nervous or infrequent skaters and children are advise to book a session with one of the coaching team or attend a course prior to ice skating

Yes, hand sanitiser will be available throughout the ice rink.

Currently, you can book in a maximum of six per group.

We can only allow spectators for children and vulnerable adults. We are asking all spectators to watch from the Café area. Only one spectator per skater please. If you have any queries contact us via visitor.services@alexandrapalace.com

We suggest arriving 15 minutes before the start of your session.

We have increased our cleaning practices and will be cleaning the space at regular intervals throughout each day.

Yes, toilets are open at the rink.

Unfortunately the ice café is not open at this present time, however we invite you try the East Court café on the weekends and throughout the holidays.

We encourage all attendees to book online in advance to avoid disappointment, however tickets may be available on the door provided there is availability.

We do not have a cloakroom or lockers available. We request you come dressed ready to skate, which includes being able to keep any valuables on you as you skate.

Yes, our East Court car park is open. It is free to use but we suggest a donation of £3 to help with the running costs.

Yes! We have skate aids available for children under the age of 10 years old. All skate aids must be purchased online in addition to your skating ticket and are subject to availability.

Under 12’s should be accompanied by an adult when coming to the ice rink and under 8’s should be accompanied on the Ice by a responsible adult or guardian. Beginners, infrequent skaters and children are advise to book a session with one of the coaching team prior to skating.

Areas of the ice may be coned off for other use during public skating sessions.

There is no re-entry once you have been admitted into the ice rink for your skating session.

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