Frequently Asked Questions

Below are some FAQs to help you with your visit to the Park & Palace!

Visiting Alexandra Palace

There’s a variety of ways to get to Alexandra Palace, including public transport. For all the information click here 

Please note that outdoor events being held at Alexandra Park and Palace on 3, 16, 22 and 23 July will require temporary road closures, bus diversions and changes to car parking. For all the information visit our Outdoor Programme pages.

The entrance for events being held in our Great Hall and/or West Hall is via the Palm Court entrance on the west side of the Palace, next door to the Phoenix Bar & Kitchen (pop in for a drink if you’re waiting!).

If your event has an alternative entrance we will let you know.

There are a number of outdoor events being held at Alexandra Park and Palace in July:

Detailed FAQs for Primal Scream present Screamadelica (16 July) and Fat Freddy’s Drop (22 July) are lower down this page, so just scroll down!

For more information about Kaleidoscope, head to the festival website.

Each event will require temporary road closures, bus diversions and changes to car parking. Changes will apply on the event days themselves and the days before and after the event to allow set up/break down of infrastructure. For all the information visit our Outdoor Programme pages.

There are a number of outdoor events being held at Alexandra Park and Palace in July:

Each event will require temporary road closures, bus diversions and changes to car parking. Changes will apply on the event days themselves and the days before and after the event to allow set up/break down of infrastructure. For all the information visit our Outdoor Programme pages and view our map

Yes there is. Our pub, the Phoenix Bar & Kitchen, is open seven days a week. For events in our Great Hall and West Hall we typically provide a range of refreshments and food for ticket holders. For gig nights in the Great Hall this includes opening our Festival Village, complete with bars and street food vendors. Check ahead of your event for more details.

No. We would prefer that you show us your e-ticket onto your phone in order to allow for contactless ticket scanning – let’s save a few trees too!

We do, our Visitor Services team can direct you to the nearest facilities.

Each event is different, so please check the individual event pages for details of any age restrictions.

Our East Court car park is open most days. We suggest a donation of £3 per vehicle to help us cover the costs of looking after the Palace and Park. For evening concerts, please use the Paddocks Car Park.

Please note that outdoor events being held at Alexandra Park and Palace on 3, 16, 22 and 23 July will require temporary road closures, bus diversions and changes to car parking. For all the information visit our Outdoor Programme pages.

Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis. If you have any queries contact us at visitor.services@alexandrapalace.com

Please note that outdoor events being held at Alexandra Park and Palace on 3, 16, 22 and 23 July will require temporary road closures, bus diversions and changes to car parking. For all the information visit our Outdoor Programme pages.

To apply for a personal assistant/carer ticket please email access@alexandrapalace.com.

Accessible information including visual guides are available here

We do! Our team can direct you to the cloakroom once you are inside the venue.

Please note that, due to limited space, visitors are asked not to bring suitcases or large rucksacks into the venue. We will not be able to store these in our cloakroom either.

For our concerts, we operate a shuttle bus that calls at Wood Green and Alexandra Palace Station. It costs £2 to ride to the venue, then it is free for the return trip. Please wear a face covering while onboard.

Theatre faqs

The Theatre entrance is via the Palace’s East Court, on the east side of the building.

Our East Court car park is open most days. We suggest a donation of £3 per vehicle to help us cover the costs of looking after the Palace and Park.

No. We would prefer that you show us your e-ticket onto your phone in order to allow for contactless ticket scanning – let’s save a few trees too!

Latecomers will be allowed during suitable breaks for most performances.

If you are unwell and displaying any Covid-19 symptoms we want you to stay at home and follow NHS advice. 

Email our team at visitor.services@alexandrapalace.com should you have any queries.

No, the Theatre is a cashless. Bank cards/ApplePay/GooglePay are all accepted.

Yes we have toilets and baby changing facilities available. To help keep the venue covid-19 secure our toilets are cleaned on the hour every hour for approximately 15 mins.

We will be offering a cashless service of drinks and bar snacks at our Theatre Bar and East Court Bar.

Hot food is not allowed inside the Theatre.

Unfortunately not. We ask that visitors avoid bringing large bags with them.

If something doesn’t feel right that’s because it normally isn’t. Please contact a member of our security team with any concerns you may have or if you need any advice or assistance.

 

Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis. If you have any queries please contact us via visitor.service@alexandrapalace.com 

Please ask the nearest member of the team for any assistance or first aid required during your visit.

To apply for a personal assistant/carer ticket, or have any other queries about access support, please email our team at access@alexandrapalace.com 

Accessible information including visual guides are available here

Yes. Buggies cannot be taken into the auditorium but a buggy park is provided.

There is no legal requirement to wear a face covering inside the venue. Wearing a face covering is not a condition of entry and will not be checked by staff. If you feel more comfortable wearing a mask, then please do.

Yes, we will have various hand sanitiser units around the venue and we encourage you to bring your own to the venue.

World Darts Championships

The Cazoo World Darts Championship will return to Alexandra Palace from December 15, 2022 to January 3, 2023.

The event takes place in the Palace’s West Hall.

Alexandra Palace is well served by public transport. More information is here

The entrance to the darts for general ticket holders is via our Rose Window entrance which is at the front/centre of the Palace.

Yes, fancy dress is allowed (and encouraged)! Please be aware that football shirts are not allowed and entry will not be allowed to anyone to be dressed in any offensive fancy dress outfits.

There will be a huge variety of food and drinks on offer, with the Fan Village being held in the Palace’s Great Hall. Don’t worry, no one will be going thirsty or hungry!

Doors open up to one and a half hours before each session starts, so there’s plenty of time to get in the swing of things. Do check the timing of the session you are attending as there are some minor variation between opening times across the Championship. More info is available via the Professional Darts Corporation website

No. We would prefer that you show us your e-ticket on your phone in order to allow for contactless ticket scanning.

Yes, our East Court car park will be available. We suggest a donation of £3 per vehicle to help us cover the costs of looking after the Palace and Park. Alexandra Palace is run by a charity, so this donation is hugely appreciated.

Blue badge parking is free and available in our East Court car park, the spaces are on a first-come-first-served basis. If you have any queries contact us at visitor.services@alexandrapalace.com

Yes – if you require any access support please email us at access@alexandrapalace.com or call 020 8365 4343.

Many families attend and enjoy the darts. We ask that all parents/guardians are comfortable with the nature of the event before bringing children and that all under-18s are accompanied by at least one adult from their household. Under-18s should be accompanied by an appropriate adult and family groups with children are advised to have purchased tickets in the Family Section. No groups without an under-18 will be permitted entry into the Family Section.

You will need ID to prove that you are over the age of 18 years old should you want to consume alcohol. Anyone found purchasing alcohol for anyone under the age of 18 will be removed from the event.

We use a cashless card system at the event. All of the bars and food outlets within the venue only take payments via this card – it is an easy and safer way of making payments than traditional physical tokens that have been used in previous years. All the information you need to get and use your cashless card is detailed in our cashless FAQs.

Yes, we’re using the cashless card system at the event. All of the bars, food outlets and merchandise stalls within the venue only take payments via this card – it is an easy and safer way of making payments than traditional physical tokens that have been used in previous years. All the information you need to get and use your cashless card is detailed in our cashless FAQS.

Yes, there will be a cloakroom in the Fan Village.

Yes, a member of staff can direct you to the nearest facilities. Accessible information including visual guides are available here

Park faqs

Drones are not permitted without prior approval by Alexandra Park and Palace Charitable Trust. Contact the venue for a copy of our drone policy.

We are afraid the answer is ‘no’. Help us look after the park by not bringing BBQs to Alexandra Palace, as they can pose a fire hazard and burn the grass.

Permission must be granted by Alexandra Palace for any filming in the Park. Please contact the venue for our filming rates.

Overnight camping is not permitted in the Park.

Amateur and professional photographers require a permit to photograph in the park. This small financial contribution goes towards the ongoing maintenance of the parkland and Palace.

The park is open throughout the day. However, the children’s playground and skatepark are locked at dusk.

At times, our outdoor events mean that areas of the Park cannot be accessed. Contact the venue for more information.

Ice rink faqs

Yes, this is included in your booking fee. We have sizes from baby 6 to adult 13. Please note however, we are providing our skating aids (seals, snowmen and penguins) at weekends and during the school holidays only.

Don’t worry, just come and give it a go! Beginners, nervous or infrequent skaters and children are advise to book a session with one of the coaching team or attend a course prior to ice skating

Currently, you can book in a maximum of six per group.

We can only allow spectators for children and vulnerable adults. We are asking all spectators to watch from the Café area. Only one spectator per skater please. If you have any queries contact us via visitor.services@alexandrapalace.com

We suggest arriving 15 minutes before the start of your session.

Yes, toilets are open at the rink.

Unfortunately the ice café is not open at this present time, however we invite you try the East Court café on the weekends and throughout the holidays.

We encourage all attendees to book online in advance to avoid disappointment, however tickets may be available on the door provided there is availability.

We do not have a cloakroom or lockers available. We request you come dressed ready to skate, which includes being able to keep any valuables on you as you skate.

Yes, our East Court car park is open. It is free to use but we suggest a donation of £3 to help with the running costs.

Yes! We have skate aids available for children under the age of 10 years old. All skate aids must be purchased online in addition to your skating ticket and are subject to availability.

Under 12’s should be accompanied by an adult when coming to the ice rink and under 8’s should be accompanied on the Ice by a responsible adult or guardian. Beginners, infrequent skaters and children are advise to book a session with one of the coaching team prior to skating.

Areas of the ice may be coned off for other use during public skating sessions.

There is no re-entry once you have been admitted into the ice rink for your skating session.

There is no legal requirement to wear a face covering inside the venue. Wearing a face covering is not a condition of entry and will not be checked by staff. If you feel more comfortable wearing a mask, then please do.

Yes, hand sanitiser will be available throughout the ice rink.

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