Frequently Asked Questions

World Darts Championships

  • Crowd numbers have been limited to 1000 in line with government guidelines and a strict programme of social distancing and COVID-secure measures have been introduced across the venue;
  • Tables are limited to one household or support bubble (maximum of four people) per table, all of whom must arrive at the same time to gain entry;
  • All tables and chairs are positioned to comply with social distancing guidelines and spectators will not be able to mix between tables;
  • Face coverings must be worn at all times by spectators and staff when travelling around the venue, with the exception of when you are seated at your table, eating or drinking;
  • The arena will be divided in to two separate zones, each with its own entrance/exit and toilet facilities to minimise contact between spectators;
  • All food and drink will be ordered via a smartphone app and delivered to tables – there will be no bars or catering concessions for spectators to visit;
  • Spectators will be sent a recommended arrival time, and event security staff will manage the exit from the arena in a controlled manner;
  • One-way systems will be in place to manage the flow of people around the venue;
  • Clear social distancing markers will be displayed to remind people to maintain distance between other individuals and households, especially when queuing;
  • Hand sanitisation stations will be located across the venue;
  • Daily deep cleaning will be conducted across the venue along with enhanced cleaning of public areas in between sessions;
  • There will be no Fans Village and all spectators must head straight for their table on arrival;
  • The only reason to leave your table during the event will be to visit the toilet, or for spectators sat on the Palm Court side of the venue only, to visit the smoking area;
  • Spectators are encouraged to avoid public transport where possible when travelling to the event, with parking available on site;
  • All spectators must follow COVID-19 guidelines and not travel to the event if they or any member of their household has symptoms of COVID-19 or has tested positive in the last 21 days;
  • All spectators must provide their name and the lead booker must provide contact details for NHS Test & Trace;
  • All staff will undergo a daily health screening before being permitted access on site;
  • Fully-trained COVID-19 Welfare Officers will be on site throughout the duration of the event.

No, tickets will be sold as tables of four where everyone on that table must be from the same household or support bubble. You must submit the name of everyone on your table when purchasing the tickets and declare you form part of the same household or support bubble.

At point of purchase, ticket buyers must enter the name of each member of their party that will be attending the event, along with contact details of the purchaser, and declare that they are part of the same household or support bubble. Random ID checks will also be undertaken for spectators against the names on their tickets upon arrival at the venue.

All ticket buyers would be eligible for a full refund if the session they were attending was cancelled or had to be staged behind-closed doors.

Many families attend and enjoy the darts. We ask that all parents/guardians are comfortable with the nature of the event before bringing children and that all under-18s are accompanied by at least one adult from their household or support bubble.

 

Yes, there are designated tables for people with access requirements.

Tickets are on sale to pdc.tv annual subscribers from 12pm on Thursday 3 December and on general sale from Friday 4 December. Tickets are only on sale from www.seetickets.com/darts – do not buy tickets from any other source as they are likely to be fake and you will not gain entry to the event.

Anyone displaying symptoms or living within an area subject to Tier 3 local restrictions should not attend the event. In either of these situations, ticket buyers will be eligible for a full refund by contacting SeeTickets and explaining your circumstances.

People who wish to travel from other countries in the UK should ensure that their journey does not place them in breach of their own Government restrictions.

You will need ID to prove that you are over the age of 18 years old should you want to consume alcohol. Anyone found purchasing alcohol for anyone under the age of 18 will be removed from the event.

We would prefer that you download your e-ticket onto your phone but if you want to print it out, you can.

You can print your e-ticket so you won’t need a smartphone for entry to the venue, but someone in your party will need a smartphone to order food and drink via the app or online.

Spectators are strongly encouraged to drive to Alexandra Palace where possible, ideally together in a household or support bubble with one designated driver. Car parking will be available for all ticket holders at the East car park, where Alexandra Palace suggest a £3 donation.

Alternatively public transport is available by train to Alexandra Palace station, by underground to Wood Green station, or the W3 bus route. However you should follow all social distancing guidelines and check tfl.gov.uk for more details before travelling.

All tickets will be allocated a specific entrance to use, either the Main Entrance under the Rose Window in the Great Hall or the Palm Court Entrance. Each entrance will have its own queueing system and clear social distancing marks on the floor to maintain space between all groups.

Doors will open 60 minutes before the start of each session and spectators will be sent a suggested entry time after purchasing their tickets, and at the end of the session everyone will be required to remain seated until told to leave on a row-by-row basis to prevent any grouping or congestion within the venue or by the exits.

Each table will be allocated one ticket, so all members of that household/support bubble will need to enter the venue at the same time or they will not be allowed entry.

Spectators will be permitted to leave the event at any time, but once the event has finished, security staff will control the flow of spectators from the venue by permitting one row at a time to leave to maintain social distancing around the exits and external areas at the venue.

Face coverings are mandatory, unless you have a medical exemption, at all times during your visit, apart from when seated at your table inside the Arena, consuming food or drink.

Unfortunately, for this year only, we are unable to permit any spectators on-site in fancy dress. Christmas jumpers, however, are allowed!

‘Football style’ singing and chanting will not be permitted, however you will be able to encourage your favourite players from your table. Failure to adhere to requests from event security to comply with this may lead to your removal from the event.

No, spectators must only interact with individuals from their own table throughout the duration of their time inside the venue. Once seated at your table, you may only then leave your table to go to the toilets, visit the smoking area (Palm Court entrance side only) or to leave the venue. You may not re-enter the venue once you have left.

All food and drink will need to be ordered through the Ally Pally Food and Drink app, which is available via the Apple Store and Google Play store. We encourage all spectators to download this in advance. All items will then be brought directly to your table. Meals do not need to be purchased in order to purchase alcohol, but there will be a range of food available to suit all tastes and dietary requirements.

The event will be cashless with all food and drink purchases being made through the designated catering app.

 

Yes, all drinks glasses and bottles are recycled.

Yes, free WiFi will be available across the venue.

There will only be a smoking area for spectators who are sat at tables on the Palm Court side of the venue. This is due to the size of smoking area required to maintain social distancing. If you enter through the Rose Window Main Entrance in the Great Hall, you will not be able to leave the venue to smoke. If you want to be able to use a smoking area at the event, please ensure you purchase a table on the Palm Court side of the venue.

No, there will not be a cloakroom on site in order to minimise queues and contact with other individuals. Spectators are encouraged avoid bringing bags where possible but any brought on site must be placed underneath their table in a safe manner. All bags larger than a laptop sized bag will not be allowed to be brought inside the venue. Bag and personal searches will be in operation on arrival.

Both William Hill and the PDC will have a small retail site at both entrances, with spectators strongly encouraged to use the William Hill app if they want to bet, or purchase online from the PDC shop with a ‘click and collect’ service in operation to pick up purchases at the end of the event.

Theatre

We are operating in-line with Government Guidance for Performing Arts to ensure that the Palace is safe for everyone who attends, as well as for our staff. Measures in place and things you should be aware of:

  • The maximum number of tickets in one group will be 4 (the only exception to this is for The Gruffalo’s Child, where the maximum will be 6) and must be all from the same household or support bubble.
  • The event will be operating in line with NHS Track & Trace requirements – please scan the QR code we provide upon entry to the venue and if requested please be prepared to show a member of staff that you’ve “checked in” to Alexandra Place.
  • Our team will direct you to your seats via socially distanced queues. Thanks in advance for your help us enabling us to do this.
  • Seats in the theatre are spaced so that all people will be appropriately separated to meet Covid-19 secure requirements. Please do not move any seats during your visit. Some seats and aisles will be closed, please do not use these in any way during the performance. Should you need to pass anyone seated we recommend both parties should stand and turn away from each other and so that the pass can be made back to back.
  • At the interval, customers will be able to visit toilets and collect pre-ordered drinks. We ask that you all maintain social distancing when away from your seat and follow any requests given the theatre team.
  • When the show ends, please remain in your seats until asked to leave the venue by one of the theatre team.
  • All toilets, banisters, door handles and other similar touch points at the venue are subject to an enhanced cleaning regime.
  • Hand sanitiser units will be available across the site and we ask that you use these throughout your visit.
  • The ticket holder acknowledges the venue may have to impose additional measures and/or make changes to the schedule & entertainment provided  at the time of your event
  • Each ticket holder must take individual responsibility for attending the event. Please consider others before and during your visit.
  • We need your support to give all customers, performers and staff a safe environment. If you don’t feel that you can contribute to this, please consider whether you should purchase a ticket as those unable to conform may be asked to leave the venue.

Unfortunately, the layout of the theatre has been designed so we can offer as many seats as possible, whilst maintaining social distancing. As a result, this means we can’t seat individuals from different households with one another.

It is a legal requirement that face coverings are worn at all times apart from when eating or drinking, unless you are medically exempt or under the age of 11. Please bring your own face covering in order to access the venue. You may also be asked to remove your face covering by security or bar staff for either age verification or other security purposes.

Yes, we will have various hand sanitiser units around the venue and we encourage you to bring your own to the venue.

In order to deliver a safe and legal event, your experience when visiting the theatre will be different to pre-Covid-19 events. There will be a number of simple, but really important, processes for you to follow as a customer. While we acknowledge these may be small frustrations we hope that the secure experience we are able to provide will allow you to have an enjoyable evening.

No. We would prefer that you show us your e-ticket onto your phone in order to allow for contactless ticket scanning – let’s save a few trees too!

In the interests of security when not seated at tables we ask that unless for religious, faith or medical issues, we may ask individuals to remove caps or hats in the venue.

In order to help us with social distancing we ask that you do not move seats during your visit. If you attend an event where you know other audience members we ask that you strictly observe social distancing when communicating with one another. If you do not keep distanced we do reserve the right to ask you to leave. 

We will be following a strict non-admission policy for late comers so please allow plenty of time for your journey.

If you are unwell and displaying any Covid-19 symptoms we want you to stay at home and follow NHS advice. As such we will refund your ticket if you or someone in your party develops Covid-19 symptoms and can no longer attend.

You will need to email visitor.services@alexandrapalace.com at least 24 hours in advance of your booking in order to claim a refund.

If Government guidelines mean we cannot go ahead with the event you are attending we will firstly aim to reschedule the event, for which your ticket will remain valid. If we are unable to do this, a refund will be available.

No, this is a cashless service. Bank cards/ApplePay/GooglePay are all accepted.

Yes we have toilets and baby changing facilities available. To help keep the venue covid-19 secure our toilets are cleaned on the hour every hour for approximately 15 mins.

Yes, if there is availability for your desired event then you are welcome to book on the day with all ticket purchases being made online through  www.alexandrapalace.com. There will be no box office or on-the-door sales available.

We will be offering a cashless service of drinks and bar snacks at our Theatre Bar. There will be hot food options available.

If you are attending the event in a group, please can only one member of your group order drinks at the bar to help us facilitate social distancing.

If you pre-ordered your drinks online when you purchased your tickets, they will be waiting for you to collect in a labelled bag on a table at the end of the bar. Again please can only one member of your group collect pre-ordered drinks.

Alcohol must be consumed at your seat.

Sadly not! Please do not bring large back, suitcases or rucksacks to the venue as these will not be permitted into theatre. Please don’t bring bags that are greater than A4 size approx. to the event. Please hang on to your stuff and be aware of where your valuables are throughout the event.

If something doesn’t feel right that’s because it normally isn’t. Please contact a member of our security team with any concerns you may have or if you need any advice or assistance.

 

Yes our East Court car park is open. It is free to use but we suggest a donation of £3 to help with the running costs.

Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis.

Please ask the nearest member of the team for any assistance or first aid required during your visit.

To apply for a personal assistant/carer ticket please email access@alexandrapalace.com.

Accessible information including visual guides are available here

Babes-in-arms (under 12 month) count as part of your grouping of 6. They will not require a ticket but the maximum amount of seats you can purchase together will be 5

Yes, however in line with government rules alcohol must be consumed seated within the theatre.

PARK

Drones are not permitted without prior approval by Alexandra Park and Palace Charitable Trust. Contact the venue for a copy of our drone policy.

Permission must be granted by Alexandra Palace for any filming in the Park. Please contact the venue for our filming rates.

Overnight camping is not permitted in the Park.

Amateur and professional photographers require a permit to photograph in the park. This small financial contribution goes towards the ongoing maintenance of the parkland and Palace.

The park is open throughout the day. However, the children’s playground and skatepark are locked at dusk.

At times, our outdoor events mean that areas of the Park cannot be accessed. Contact the venue for more information.

ICE RINK

We have significantly reduced the capacity for each session, to ensure there is plenty of space for everyone. There will be five times fewer people on the ice per session than usual. There will be a one way system at the rink to support social distancing. Visitors must wear masks in the facility, but can take them off on the ice. There will be sanitiser available. NHS Track and Trace QR codes are presented upon entrance to the venue which we encourage you to scan and “check-in” to Alexandra Palace Ice Rink using the NHS Track and Trace app. We encourage all visitors to look out for one another and follow the latest government guidelines throughout their visit. Please note that the changes to the Government covid-19 guidelines mean that from Saturday 17 October onwards you can only attend the ice rink with people from the same household or social support bubble.

Yes, this is included in your booking fee. We have sizes from baby 6 to adult 13. Please note however, we are not providing our skating aids (seals, snowmen and penguins) at this current time.

Don’t worry, just come and give it a go. We do also have classes available if you want to learn with the help of one of our professional tutors.

Visitors must wear a face mask, unless medically exempt, during their time in the facility, but can take them off on the ice.

Yes, hand sanitiser will be available throughout the ice rink.

Currently, you can book in a maximum of six per group. You can only attend the ice rink with people from the same household or social support bubble.

Please note that due to Tier 2 Government restrictions, we can only allow spectators for children and vulnerable adults. We are asking all spectators to watch from the Café area. Only one spectator per skater please. If you have any queries contact us via visitor.services@alexandrapalace.com

The changing rooms will be closed to support social distancing. Please come ready to skate.

We suggest arriving a maximum of 15 minutes before the start of your session.

We have increased our cleaning practices and will be cleaning the space at regular intervals throughout each day.

Yes, toilets are open at the rink.

Yes, the ice café is open. Please note that any alcohol must be consumed seated.

Yes. If you want to skate we are asking people to book online. We are not accepting payment on the door for public session or courses at this time.

We do not have a cloakroom or lockers available. We request you come dressed ready to skate, which includes being able to keep any valuables on you as you skate.

Yes, our East Court car park is open. It is free to use but we suggest a donation of £3 to help with the running costs.

Yes! We have skate aids available for children under the age of 10 years old. All skate aids must be purchased online in addition to your skating ticket and are subject to availability.

Children under the age of 8 must be accompanied by an adult when booked onto a public skating session. Beginners, infrequent skaters and children are advise to book a session with one of the coaching team prior to skating.

Areas of the ice may be coned off for other use during public skating sessions.

There is no re-entry once you have been admitted into the ice rink for your skating session.

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