Frequently Asked Questions

We are operating The Terrace strictly in accordance with the Government’s guidelines and our experience of hosting a vareity of socially distanced events over the last 12 months, including safely welcoming 17,000 people to The Terrace last summer. To help you have a safe and enjoyable visit we have a range of measures in place. This includes:

  • Socially distanced tables
  • NHS Track & Trace
  • Order-by-app/table service
  • One way systems
  • An enhanced cleaning regime
  • Hand santiser stations

If you have any questions or queries during your visit please speak to one of our team.

On leads, yes.

Yes you can bring your kids along before 6pm. Bookings from 6pm onwards are for 18+ only.

If they need a seat then you’ll need to book one for them. Babies in arms and prams do not count towards your booking party (as long as there are only two households in any party exceeding six people up until the 17 May).

Yes The Terrace is fully wheelchair accessible.

No, this is a cashless service. All orders must be made via the app.

This year we have our pergola and a number of tables with umbrellas so that people can still enjoy The Terrace if it is raining. If you’re worried about the rain it’s always best to bring something to keep you dry, just in case. Depending on how bad the rain is we will make a judgement call on whether to go ahead with you session at The Terrace. A decision on whether a session at The Terrace goes ahead is made at our discretion. If the weather does require us to change plans, we will contact you to make you aware. If in doubt contact us at visitor.services@alexandrapalace.com

No you don’t need to, although you are welcome to wear one.

Yes we will have various hand sanitiser units around The Terrace.

You don’t need ID to enter The Terrace but you will need ID to prove that you are over the age of 18 years old should you want to consume alcohol. Anyone found purchasing alcohol for anyone under the age of 18 will be removed immediately.

The Wi-Fi at The Terrace can be a little temperamental so we suggest you download the app before you leave home. You can download the app on the Apple Store and Google Play Store or order online via our website.

Someone in your booking party will need a smartphone to show the e-ticket to enter and to order food & drink once at The Terrace.

Yes we have toilets available for The Terrace customers. To help keep the venue Covid-19 secure our toilets are cleaned on the hour every hour for approx. 15 mins, so please note that they will be closed at these times.

Yes, a member of staff can direct you to the facilities.

Yes but we have only a limited number of secure bike racks.

We’ve made every effort to ensure that The Terrace is safe for both visitors and staff. This includes enhanced cleaning, hand sanitiser units and table only service for a maximum booking of six people. Plus we’ve developed an app so there’s no need for cash or contact with anyone from outside of your group. 

Up until 17 May you can book for a maximum of six people and cannot move between tables in order to safely comply with the government’s guidelines on social distancing. After 17 May you can book for a maximum of eight people and are allowed to move between tables. If you wish to book for more than eight people, please contact terrace@alexandrapalace.com and we will do our best to accommodate you.

Yes. Please use the designated smoking area, no smoking is allowed at the tables.

Yes if there is availability for your desired session then you are welcome to book on the day.

Yes we have a 100% vegan food truck called Last Night A Vegan Saved My Life serving up vegan popcorn chick’, vegan fried chick’n burgers and vegan cheese burgers. Our four other food vendors also offer vegetarian and vegan food options.

Sadly not! Please hang onto your stuff.

Yes our East Court car park is open. It is free to use but we suggest a donation of £3 to help with the running costs.

Unfortunately, service is provided for table bookings only. We do however have a Park Bar and Pizza Truck on the south slope of the park at weekends.

The toilets are for Terrace visitors only. The toilets at the Boating Lake are open daily for park visitors plus we have installed portaloos on the South Terrace at weekends.

Unfortunately we are not able to move tables or reallocate bookings on the day.

Yes, provided there is two people remaining on the table to hold it for your party. Any tables that are left free for 45 minutes will be voided and reallocated.

There will always be music playing at The Terrace, whether it’s background music when we first open, buskers on the weekends from May onwards or ticketed events with renowned DJs from June onwards. We’ll let you know more details once they’re confirmed.

We are now open for bookings up until 31 August. Keep an eye out on our social media channels for the latest info.

If you do need to cancel or change your booking you can do so via the link in your confirmation email. If you no longer have your email you can go onto the booking platform Resy and log-in to your profile, which brings up all your reservations. You can then edit your reservation. 

We’d be honoured if you chose The Terrace for your birthday party! We are happy to for you to bring balloons, as long as they are taken away after your session, but ask you not to bring confetti. We’re happy for to bring a cake too, but no other food, just email us at terrace@alexandrapalace.com so we can make a note on your booking. Please note that if you wish to make a booking for more than eight people you can do so from 17 May onwards. Please email terrace@alexandrapalace.com and we will be happy to accommodate you.

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