Frequently Asked Questions

On leads, yes.

Yes you can bring your kids to any of our daytime sessions. Our evening sessions (sessions that start from 6pm or later) are 18+ only.

If they need a seat then you’ll need to book one for them. Babies in arms and prams are welcome free of charge!

Yes The Terrace is fully wheelchair accessible.

No, this is a cashless service. All orders must be made via the Ally Pally Food & Drink App or online.

If it’s a wash out we will move The Terrace into the iconic Palm Court of the Palace. If there’s just some light drizzle, we might keep it outside. If wet weather is forecast for the day of your visit, See Tickets will be in contact by email to let you know where you will be seated.

We will only refund your ticket if you or someone in your party develops Covid-19 symptoms and can no longer attend. You will need to email visitor.services@alexandrapalace.com at least 24 hours in advance of your booking.

No you don’t need to, although you are welcome to wear one.

Yes we will have various hand sanitiser units around The Terrace.

You don’t need ID to enter The Terrace but you will need ID to prove that you are over the age of 18 years old should you want to consume alcohol. Anyone found purchasing alcohol for anyone under the age of 18 will be removed immediately.

We would prefer that you just download your e-ticket onto your phone but if you want to print it out, you can.

The Wi-Fi at The Terrace can be a little temperamental so we suggest you download the app before you leave home. You can download the Ally Pally Food & Drink App on the Apple Store and Google Play Store or order online via our website.

You can print your e-ticket so you won’t need a smartphone for entry to The Terrace, but someone in your party will need a smartphone to order food and drink via the app or online.

Yes we have toilets available for The Terrace customers. To help keep the venue Covid-19 secure our toilets are cleaned on the hour every hour for approx. 15 mins, so please note that they will be closed at these times.

Yes. Please speak to a member of our security staff and they will direct you to a baby changing area.

Yes but we have only a limited number of secure bike racks.

We’ve made every effort to ensure that The Terrace is safe for both visitors and staff. This includes enhanced cleaning, hand sanitiser units and table only service for a maximum booking of six people. Plus we’ve developed the Ally Pally Food & Drink app so there’s no need for cash or contact with anyone from outside of your group. 

Unfortunately not. We have a maximum booking size of 6 people to safely comply with the governments guidelines on social distancing.

Yes. Please use the designated smoking area, no smoking is allowed at the tables.

Yes if there is availability for your desired session then you are welcome to book on the day.

Not currently but we hope to be able to do this in the future.

Yes we have a 100% vegan food truck called Last Night A Vegan Saved My Life serving up vegan popcorn chick’, vegan fried chick’n burgers and vegan cheese burgers. Our four other food vendors also offer vegetarian and vegan food options.

Sadly not! Please hang onto your stuff.

Yes our East Court car park is open. It is free to use but we suggest a donation of £3 to help with the running costs.

Please call 0208 365 4308 the following day and we will let you know if it’s been handed in to lost property.

Unfortunately, service is provided for table bookings only.

The toilets are for Terrace visitors only. The toilets at the Boating Lake are now open for everyday use.

Unfortunately we are not able to move tables or reallocate bookings on the day.

Yes, provided there is two people remaining on the table to hold it for your party. Any tables that are left free for 45 minutes will be voided and reallocated.

If you’re unhappy with your food order then you will need to contact the food trader directly. Contact details can be found on the e-receipt of your order.

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