Ages 14+. Under 16s must be accompanied by an adult over the age of 21.
Where do I buy tickets?
Alexandra Palace ticketing partner is See Tickets. If you have purchased tickets via See Tickets, for all ticket enquiries please call them on 0871 220 0260. If you did not purchase your tickets via See tickets, please contact your ticket provider.
Ticket collections
If you have received an email confirmation from your ticket provider you can collect your tickets from the Box Office collection point located next to the main entrance. Please note you cannot pick them up before the doors open. Please allow some extra time to collect your tickets as this can take a few minutes and we do not want you to miss any of the event.
I have not received my e-confirmation or tickets, what should I do?
Please contact the ticket provider or outlet that you made your purchase through as they will need to send you a confirmation. Alexandra Palace staff cannot check your purchase or find your records if you turn up. To gain entry to the event you need an e-confirmation or ticket.
Buy Tickets
Ages 14+. Under 16s must be accompanied by an adult over the age of 21.
Please note that this is a ticketed event and tickets should be bought online or over the phone prior to the event. There is no box office on site & therefore tickets will not be on sale at the venue.
PROMOTER TERMS AND CONDITIONS
1. This ticket is a personal, revocable license and, at all times, remains the property of the Promoters. This ticket must be surrendered to the Promoters upon request.
2. This ticket is sold by the Promoters directly to the Consumer. Any tickets purchased by business or traders in breach of the Terms and Conditions of Ticket Sale will be cancelled.
3. This ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through The Artist's official face-value resale partner, Twickets. Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. Reselling a ticket makes it void and the ticketholder may be refused entry.
4. Ticket sales are limited to a maximum of 2 tickets per person for the pre-sale.
Refunds will only be offered in the event of cancellation or rescheduling. These must be requested from your point of purchase and can only be claimed by the person who made the booking. The refund will only cover the face value of the ticket and the associated booking fee.
Only tickets purchased through the approved agents are valid for admission.
The venue reserves the right to refuse admission.
