Accessible Ticketing at Alexandra Palace


Disclosure

Alexandra Palace has made a number of adjustments to improve accessibility at events. Given the nature of this historic listed building, it is not always possible to accommodate all requests. If you have specific accessibility requirements, please contact Access@alexandrapalace.com before your visit so we can seek to provide you with the best experience possible at Alexandra Palace.

If you are unsure of the process for booking accessible tickets at Alexandra Palace, please contact Access@alexandrapalace.com / 020 8365 2121 before booking any tickets.

For information about venue accessibility and parking – click here.

CONCERTS IN THE GREAT HALL

Alexandra Palace is an all-standing venue. Accessible tickets are available online and include access to a viewing platform plus a free personal assistant or essential companion ticket. Due to Licensing and Health & Safety Assessments, the number of accessible tickets we can admit to the platform is limited. Therefore once this allocation has sold out, we are not able to release any more.

When you purchase a ticket, with access to the viewing platform, you will be sent an email from our ticketing partner See Tickets asking you to provide evidence of disability to ensure that these tickets are allocated to those genuinely in need, we now request proof of disability (or medical condition that means you require access to the platform). We accept the following scanned documents as proof of disability:

  • Front page of DLA / PIP
  • Blue Badge
  • Front page of Attendance Allowance letter
  • Evidence that registered severely sight impaired
  • Recognised Assistance Dog ID card
  • Access Card (www.accesscard.org.uk)

If you are unable to provide the above evidence, then we will review on a case-by-case basis. You will have 7 days to respond to their email before the tickets are released.

Accessible viewing platform and personal assistant tickets are only available to purchase via Alexandra Palace and See Tickets. An allocation is made available during our venue presale and general on sale. You will not be able to purchase these tickets through any other presale or ticket agent – tickets brought from other agents may not be refunded. To receive presale announcements, sign up to our music mailing list here.

If you are unsure of the booking process or have another access enquiry please email Access@alexandrapalace.com / 020 8365 2121.

SEATED PERFORMANCES IN ALEXANDRA PALACE THEATRE

For seated performances at Alexandra Palace Theatre, there are wheelchair spaces in the stalls and circle. Access to the circle is via a lift, which is wheelchair accessible. These tickets can also be purchased by customers requiring a companion or personal assistant ticket.

Once you purchase these tickets you will be sent an email from our ticketing partner See Tickets. To ensure that these tickets are allocated to those genuinely in need, we now request proof of disability . We accept the following scanned documents as proof of disability:

. We accept the following scanned documents as evidence of disability:

  • Front page of DLA / PIP
  • Blue Badge
  • Front page of Attendance Allowance letter
  • Evidence that registered severely sight impaired
  • Recognised Assistance Dog ID card
  • Access Card (www.accesscard.org.uk)

If you are unable to provide the above evidence, then we will review on a case-by-case basis. You will have 7 days to respond to their email before the tickets are released.

If you require a personal assistant/essential companion ticket but not a wheelchair space, please contact us on Access@alexandrapalace.com / 020 8365 2121 and a theatre seat will be in place for your performance. Please contact us 7 days prior to the performance if you wish to have a seat installed.

Please note: the floor of the stalls in the Theatre is flat and not raked. For information about the Theatre visit theatre.alexandrapalace.com/access/

STANDING CONCERTS AT ALEXANDRA PALACE THEATRE

For concerts in Alexandra Palace Theatre, there is space for wheelchair users on the circle level. This can be accessed via a lift. You may purchase your ticket, plus personal assistant/essential companion ticket via See Tickets.

Once you purchase these tickets you will be sent an email from our ticketing partner See Tickets. This is to ensure that these tickets are not fraudulently purchased. We accept the following scanned documents as proof of disability:

  • Front page of DLA / PIP
  • Blue Badge
  • Front page of Attendance Allowance letter
  • Evidence that registered severely sight impaired
  • Recognised Assistance Dog ID card
  • Access Card (www.accesscard.org.uk)

If you are unable to provide the above evidence, then we will review on a case-by-case basis. You will have 7 days to respond to their email before the tickets are released.

Please note: the floor of the stalls in the Theatre is flat and not raked. For information about the Theatre visit theatre.alexandrapalace.com/access/

If you are unsure of the booking process or have another access enquiry please email Access@alexandrapalace.com / 020 8365 2121.

EXHIBITIONS AT ALEXANDRA PALACE

If you have any access needs and wish to attend one of the exhibitions or conferences at Alexandra Palace, please email access@alexandrapalace.com and we will put you in touch with the event organisers.